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Crazy Puffin Guarantee:

All our trips have guaranteed departure; they will take place regardless of the number of participants.

 

If an Adventure is canceled because of Force majeure* the Adventure will either be credited for another Adventure with Crazy Puffin Adventures or you can get a refund (minus any non-refundable costs)

 

* Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, fire, bureaucratic obstacles, cancellations & changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.

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Booking policy:

All prices for the services provided by Crazy Puffin Adventures are in American dollars (USD). The price displayed in the checkout step is the final price including VAT.

 

Crazy Puffin Adventures cannot be held responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees, etc.

 

Your booking is confirmed once we receive your deposit. You will receive a booking confirmation email as soon as we receive your deposit. In that booking email you will receive a liability waiver that you are required to sign in order to participate in the Adventure that you booked. In addition you are required to send us a copy of you passport and other necessary documents that we ask you for.

 

Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Crazy Puffin Adventures immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Crazy Puffin Adventures cannot be held responsible for mistakes in the booking process.

 

The balance payment for all Adventures is due at the latest 60 days before departure. We will send you an invoice by email with a payment link 60 days before the start of the Adventure. If you make the deposit payment in less than 60 days before the departure, you will receive an invoice from our bookings team for the balance payment 24 hours later.

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Cancellation policy:

 

All cancellations due to personal reasons must be sent out to our booking team at bookings@crazypuffin.com

 

After paying the deposit, you will have 7 days to withdraw and claim your deposit back. After this time, the deposit will be forfeited.

Cancellation of deposit will incur a $100 administration fee. 

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If cancelation is made 60 - 15 days before departure we will transfer your balance payment to a credit for another adventure with Crazy Puffin Adventures*
*Deposit will be lost

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If cancelation is made 14 days or less before departure no refund will be given. 

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 If circumstances force you to leave the Adventure early, you will have to bear any additional costs yourself. 

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Due to the unique nature of the destinations we work with, note that once Crazy Puffin proceeds with purchasing flight and making visa payments, these costs are non-refundable.

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Due to the sensitive nature of the destinations we work with, all operations must be arranged well in advance of the Adventure. However, if you wish to move to another Adventure, this will be subject to availability, and a switching fee will apply.

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Travel insurance:

We strongly recommend that you take out appropriate travel insurance. We cannot approve the cover you have bought and are not responsible if it is inadequate.

 

We advise all customers to obtain sufficient insurance that, in the event of any possible risk, will provide sufficient cover for the customer and if applicable, any dependents he or she is traveling with. It is your responsibility to ensure that the insurance coverage includes, but is not limited to, medical and health cover for an injury or sudden illness while on tour, 24-hour emergency service, and assistance (including repatriation if you become too ill to continue the Adventure), cancellation and curtailment, lost and stolen possessions cover, and personal liability cover. Any claims must be directed towards your insurers.

 

The cover should be obtained not only against normal travel risks but against additional risks appropriate to the destination country. In particular, local road transport insurance may be inadequate, so you should check that your cover includes accidents happening whilst you are a passenger in a vehicle.

 

We strongly recommend that you choose travel insurance that covers your costs should you have to cancel your travel reservation with short notice.

 

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​Passport and Visa:

We strongly recommend ensuring that your passport is valid for at least six months after the end of the Adventure.

 

You are responsible for ensuring you have a valid visa for the destination you are traveling to where it is required. We might provide you with support paperwork and also advise you on the visa process but you must be aware that visa regulations change constantly and differ between Embassies in different countries. Our advice should only be taken as a guidance and you should ensure you are aware of all the up-to-date requirements from your government state advice and the nearest Embassy of the country you are visiting.

 

For destinations where Crazy Puffin is responsible for obtaining your visa, if you provide all required documents on time and follow our instructions, but your visa application is unsuccessful, we will keep your payment as a credit. This credit can then be applied toward a different Adventure of your choice.*

*Subject to availability 

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For destinations where Crazy Puffin is not directly responsible for applying for the visa, our team will offer guidance and support throughout the process. However, note that Crazy Puffin is not liable for any visa rejections, and we cannot be held responsible if you are unable to obtain the visa. 

In that case your payment will be partly credited for a future Adventure.

 

In the event a customer intentionally misleads us in an attempt to use our invitation to enter illegally a country, all deposits and payments will be forfeited.

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Itinerary changes:

Crazy Puffin Adventures can be weather and condition dependent and we reserve the right to change your itinerary or cancel your Adventure last minute for safety reasons.

 

Train and flight tickets are subject to availability. We reserve the right to change the mode of transport depending on availability.

 

There is no guarantee that transport provided on the Adventure will depart at the time specified. If it does not, then we are not liable to you for any delay or cancellation or for any failure to take what you think are the best actions to have taken in particular circumstances.

 

Due to the nature of travel in our other destinations, itineraries do not provide or imply a guarantee of the Adventure contents. Though we will make every effort to keep itineraries as described and to find suitable replacements Crazy Puffin Adventures reserve the right to make changes to the itinerary in response to unforeseeable events.

 

We fully reserve the right to change or amend all itineraries on a case-by-case basis depending on the situation on the ground. In such cases, we will always provide a suitable replacement.

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Local Laws:

Customers are required to follow local laws and regulations at all times. As the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.

 

Customers are required to follow the guidance and company rules of Crazy Puffin Adventures at all times.

 

We reserve the right to expel without refunding the customers who refuse to abide by company policies.

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Assumed risk & Outdoor activities:

Customers are only accepted on the understanding that they fully accept, appreciate, and understand the possible risks of an Adventure and that they agree to take these risks of their own free will. Customers acknowledge that there is a significant element of personal risk in participating in an Adventure. Customers accept and consent to the personal risks and accept the limitations of the Crazy Puffin Adventures’ liability set out herein as being reasonable. In particular, the extra risks involved in traveling in the countries/regions which your local government foreign office might advise against all travel.

 

Crazy Puffin Adventures are undertaken on the responsibility of its participants. Crazy Puffin Adventures does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure).

 

Customers are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times and must take proper responsibility for their own safety. With the purchase of your Adventure you agree to these conditions, understand its implications and accept responsibility for your participation in your Adventure.

 

You will be required to sign a liability waiver after booking your Adventure.

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Limitations on our liability:

Laws, standards, culture, and attitudes are different in many countries from what you reasonably expect at home. We are not responsible for standards of service, safety, hygiene, and behavior that may be lower than you are used to or which you expected.

 

We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we or the service supplier has not exercised reasonable skill and care.

 

 

We are not liable to you for:

• Any event that occurs before your Adventure begins or after it concludes.

• Any problem arising from your failure to reach the meeting point on time, for whatever reason; (though we will do our best to help you in any way we reasonably can).

• Any aspect of goods or services you buy or accept other than those arranged by us

• Changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of a Adventure

• Medical problems or physical difficulties, even if you have told us about them in advance

• Medical emergencies

• Damages for emotional distress, mental suffering, or psychological injury of any kind, under any circumstances

• Injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost, or other sum or claim of any description whatsoever which results from either:

  • the act or omission of you or anyone in your party.

  • the act or omission of a third party not connected with the provision of your holiday.

• Damages or loss of personal possessions.

• Your own carelessness or negligence in any aspect of your behavior whilst with us.

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